A flagship CHR morning-show personality — 20 years at the top of his market — was losing share survey after survey. Internal debate had already split into “refresh him”, “replace him”, and “wait it out” — three irreversible answers to a question no one had asked the audience.
The setup
Share decline without a smoking gun is the most dangerous kind.
The CEO and Group PD needed to know whether the talent had drifted, whether the audience had drifted, or whether the format around him had quietly stopped framing him — before committing to any irreversible move on a 20-year asset.
What I did
500 morning-daypart listener personas across P1, P2 and lapsed-P1 segments. 57 questions on memory, energy, music-vs-talk, co-host chemistry, segment recall, irritants, lean-in vs tune-out. Phased action plan co-built with the Group PD, station PD, and talent team: tightened co-host configuration, repositioned the two highest-friction segments, recalibrated music-vs-talk in the 7:00–8:30 window. 90-day retention dashboard tied to the next two survey waves.
500
Personas, P1 · P2 · lapsed-P1
57questions
Memory · energy · chemistry · irritants
90days
Retention dashboard, two survey waves
“We were one survey away from doing something irreversible to a 20-year asset. The work told us what was actually drifting — and what to leave alone.”
— CEO & Group PD, CHR network, Europe.
Engagement
Decision Sprint → 90-Day Program. The Sprint diagnosed the drift and locked the action plan. The Program ran the co-host and segment changes with the talent team across the next two survey waves. Panel simulation on MusicDatak; the strategy and action plan were mine.